information technology infrastructure services jobs in Softtek

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Provide O365 application support and troubleshooting. Intermediate Knowledge Windows Front-End Environment  (win 10) Intermediate Knowledge Ticketing System Tool (Remedy, HP Service Manager, Service Now, etc.) Intermediate ITIL Knowledge (Incident Management and Service Request)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380312714", "isPrivate": false}, {"id": 893380275140, "name": "NOC Support Junior", "location": "Bogota", "locations": ["Bogota", "Mexico"], "hot": 0, "department": "Information Technology Infrastructure Services", "business_unit": "Unknown", "t_update": 1738398006, "t_create": 1738010614, "ats_job_id": "15107", "display_job_id": "15107", "type": "ATS", "id_locale": "15107-en", "job_description": "1 Year of experience Troubleshooting networks, Basic Experience with Routing and Switching, Managing vendors, Rerturn Material Authorization (RMA's). SDWAN versa. Topology MPLS. Time management. Troubleshooting Network connectivity. CCNA, CCNP. Access point / Wireless. Incident Management. Ticket Documentation. Vendor Coordination. Branch Network Support.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380275140", "isPrivate": false}, {"id": 893380231213, "name": "Service Desk Agent Junior", "location": "Monterrey", "locations": ["Monterrey", "Colombia"], "hot": 0, "department": "Information Technology Infrastructure Services", "business_unit": "Unknown", "t_update": 1738363845, "t_create": 1737745597, "ats_job_id": "15073", "display_job_id": "15073", "type": "ATS", "id_locale": "15073-en", "job_description": "Conversational english Basic Windows knowledge Basic Office Packages knowledge Excellent Customer Care Behavior Writing and verbal communication skills Taking calls in English/Spanish. Creating tickets for each incident/requirement. Ticket tracking.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380231213", "isPrivate": false}, {"id": 893380212853, "name": "Ansible Support Engineer Senior", "location": "Aguascalientes", "locations": ["Aguascalientes", "Colombia", "Mexico"], "hot": 0, "department": "Information Technology Infrastructure Services", "business_unit": "Unknown", "t_update": 1738708894, "t_create": 1737570676, "ats_job_id": "15025", "display_job_id": "15025", "type": "ATS", "id_locale": "15025-en", "job_description": "Ansible Automation Platform. Excellent team work ability. Work in multicultural environments. Support Ansible Platform. Comply with SLAs. Be able to solve diverse kind of problems. General troubleshooting related to Ansible Automation Platform. Propose improvements and help in designing new solutions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380212853", "isPrivate": false}, {"id": 893380212786, "name": "OpenShift Administrator Senior", "location": "Aguascalientes", "locations": ["Aguascalientes", "Colombia"], "hot": 0, "department": "Information Technology Infrastructure Services", "business_unit": "Unknown", "t_update": 1738710340, "t_create": 1737570433, "ats_job_id": "15024", "display_job_id": "15024", "type": "ATS", "id_locale": "15024-en", "job_description": "OpenShift. VMWare Server. Excellent team work ability. Work in multicultural environments. Install, support and maintaining virtual environments. Comply with SLAs. Be able to solve diverse kind of problems. General troubleshooting related to OpenShift Environments.. Propose improvements and help in designing new solutions.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380212786", "isPrivate": false}, {"id": 893380197484, "name": "Kafka|Cloud AWS Administrator Senior", "location": "Aguascalientes", "locations": ["Aguascalientes", "Colombia", "Mexico"], "hot": 0, "department": "Information Technology Infrastructure Services", "business_unit": "Unknown", "t_update": 1738608909, "t_create": 1737569840, "ats_job_id": "15023", "display_job_id": "15023", "type": "ATS", "id_locale": "15023-en", "job_description": "Kafka Confluence 2 years of hands on experience to manage the Kafka infrastructure in on Prem or cloud environments and able to troubleshoot the issues around onboarding. Hands on experience on AWS Services EKS, CloudWatch, ECS, private link, SQS, SNS, event bridge Knowledge in SAAS product will be deployed on cloud platform Hands on experience managing Gitlab deployments,in addition to create pipelines in GitLab knowledge in how to use Cloud formation templates to deploy the aws services Knowledge on how to implement SRE modules, deploy them on API gateway and how to execute them from postman Hands on experience in Kafka and preferably on confluent Kafka cloud environment IAdministration, troubleshoot and support for Kafka and preferably on confluent Kafka cloud environment Knowledge on service accounts, ACLS, Rbacks and how we use these to manage the clients on Kafka environment\" Knowledge on Kafka connectors Knowledge in monitoring tools like Prometheus, Grafana and able to create Grafana dashboard and configure the alerts Knowledge to create cloud watch queries to pull the metrics from cloud watch logs Hands on experience in Kafka hybrid environment", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380197484", "isPrivate": false}, {"id": 893380104655, "name": "SOL0005961_Perfil administrativo/Soporte MADRID", "location": "Madrid", "locations": ["Madrid", "Coru\u00f1a", "Asturias, Spain", "Barcelona", "Zaragoza", "\u00c1vila\u200e, Spain", "Segovia, Spain", "Albacete", "C\u00f3rdoba, Spain"], "hot": 0, "department": "Information Technology Infrastructure Services", "business_unit": "Unknown", "t_update": 1738696552, "t_create": 1737104559, "ats_job_id": "14912", "display_job_id": "14912", "type": "ATS", "id_locale": "14912-en", "job_description": "Manejo avanzado de Excel para el registro, control y seguimiento de operaciones. Gesti\u00f3n de solicitudes de gasto en Looking Ahead (valorable experiencia previa en la plataforma, pero no obligatoria). Seguimiento de procesos administrativos, incluyendo alta y homologaci\u00f3n de proveedores. Coordinaci\u00f3n de contratos, asegurando su correcta elaboraci\u00f3n y ejecuci\u00f3n. Supervisi\u00f3n de pedidos y facturaci\u00f3n, garantizando el cumplimiento de los plazos. Orden y metodolog\u00eda en la gesti\u00f3n de documentaci\u00f3n y control de datos. Experiencia en funciones administrativas y gesti\u00f3n de solicitudes de gasto. Manejo avanzado de Excel. Experiencia con la plataforma Looking Ahead (valorable, pero no obligatoria). Gestionar solicitudes de gasto en Looking Ahead, asegurando su correcto seguimiento de principio a fin. Registrar y controlar todas las operaciones en Excel para su seguimiento. Coordinar el alta de proveedores y verificar su estatus de homologaci\u00f3n. Hacer seguimiento de la elaboraci\u00f3n de contratos y garantizar su cumplimiento. Supervisar el estado de pedidos y facturaci\u00f3n, resolviendo posibles incidencias.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380104655", "isPrivate": false}, {"id": 893380102114, "name": "SQL DBA Power BI", "location": "Aguascalientes", "locations": ["Aguascalientes", "India", "Mexico"], "hot": 0, "department": "Information Technology Infrastructure Services", "business_unit": "Unknown", "t_update": 1738188547, "t_create": 1737050588, "ats_job_id": "14896", "display_job_id": "14896", "type": "ATS", "id_locale": "14896-en", "job_description": "SOFTTEK Softtek empresa 100 % Mexicana y l\u00edder en IT con m\u00e1s de 40 a\u00f1os en el mercado, nos distinguimos con la certificaci\u00f3n de \"Mejores lugares para trabajar\u201d; somos una compa\u00f1\u00eda global que ayuda a las organizaciones a cerrar la brecha digital. Con presencia en Norteam\u00e9rica, Latinoam\u00e9rica, Europa y Asia, proporcionamos soluciones de TI que crean valor a trav\u00e9s de la tecnolog\u00eda. \u00a1Te invitamos a unirte a nuestro equipo de trabajo! Estamos buscando \u201cSQL DBA Power BI Developer\u201d que cubra el siguiente perfil: \u00a7 Grado en Ingenier\u00eda, sistemas computacionales o af\u00edn \u00a7 Nivel de ingl\u00e9s avanzado INDISPENSABLE \u00a7 +4 a\u00f1os de experiencia como SQL DBA \u00a7 +4 a\u00f1os de experiencia en Power BI (DAX, SSRS, SSIS) \u00a7 +4 a\u00f1os de experiencia desarrollando procesos ETL \u00a7 Experiencia con Azure \u00a7 Experiencia deseable con Snowflake Ubicaci\u00f3n: Cualquier sede Softtek en M\u00e9xico (CDMX, MTY, AGS, ENS, GDL) / India Ofrecemos: \u00fc Salario competitivo \u00fc Contrato indeterminado \u00fc Prestaciones de ley \u00fc Prestaciones superiores: SGM Mayores y Menores, SV, Vales de despensa, Fondo y Caja de Ahorro, entre otros \u00fc Excelente ambiente laboral \u00fc Entre otros m\u00e1s", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380102114", "isPrivate": false}, {"id": 893380091217, "name": "Storage Operations Engineer Senior", "location": "Bogota", "locations": ["Bogota"], "hot": 0, "department": "Information Technology Infrastructure Services", "business_unit": "Unknown", "t_update": 1737666994, "t_create": 1736952987, "ats_job_id": "14846", "display_job_id": "14846", "type": "ATS", "id_locale": "14846-en", "job_description": "Requirements\u00a0 Required skills:\u00a0 Functional knowledge of Dell EMC PowerScale (Isilon NAS) systems. Knowledge and experience with IBM XIV and FlashSystem are a plus. Knowledge and experience with VMware hypervisors (VMware vSphere 7.x, 8.x) and VMware Cloud Foundation are a plus. Knowledge and experience with Cisco UCS and Dell PowerEdge MX server hardware are a plus. Experience with storage migration technologies is a plus. Strong critical thinking and problem-solving skills, with the ability to debug complex cross-system problems, document root causes, and provide solutions and detection measures. Demonstrates knowledge of a broad range of technologies, including storage, data center migration, and disaster recovery. Understanding of the risk and controls landscape, ensuring compliance with company-wide standards. Ability to collaborate with different technology areas to achieve common goals. Ability to manage multiple streams of work simultaneously. Excellent verbal and written communication skills. Responsibilities: Investigate and diagnose incidents and problems, as well as perform provisioning activities related to Block Storage, File Storage, and Fabric switches environments. Participate in a \"follow-the-sun\" operational model to support and maintain Block and File Storage infrastructure for global systems. Provide on-call and after-hours support to address incidents, maintain the infrastructure, and support operational efforts. Proactively ensure the highest levels of systems and infrastructure availability. Perform daily system monitoring, verifying the integrity and availability of file and block storage systems, as well as fabric switches. Monitor and enforce capacity and performance standards, metrics, and thresholds, while helping to develop instrumentation tools to manage the environment effectively. Collaborate closely with network, security, development, applications, and support teams in the implementation of infrastructure components that support emerging technologies and applications. Create and maintain system documentation for storage infrastructure technologies (SAN switches, storage, NAS), including installation, configuration, and troubleshooting steps. Implement common preventive maintenance practices for Dell PowerMax, PowerStore, Pure, and PowerScale (Isilon) environments. Monitor, escalate, and resolve NAS and SAN device/application alerts (access, performance, events) to identify potential incidents. Provide Level 1 and Level 2 support for configuring and administering DAS, SAN, and NAS in the storage environment as needed. Offer expertise in configuring, administering, tuning, optimizing, and troubleshooting NFS/CIFS protocols on Dell EMC Isilon (PowerScale) storage systems. Ensure system improvements and changes are implemented effectively, and monitor the effects of these modifications. Identify risks within the storage infrastructure. Support the development and execution of disaster recovery plans. Participate in the change, incident, and problem management processes for enterprise storage systems. Required Languages  Fluent Advanced 80 \u2013 95% Possible Job location(s) Remote, Colombia.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380091217", "isPrivate": false}, {"id": 893380091212, "name": "IBM TM1 Administator", "location": "Bogota", "locations": ["Bogota"], "hot": 0, "department": "Information Technology Infrastructure Services", "business_unit": "Unknown", "t_update": 1738691901, "t_create": 1736950721, "ats_job_id": "14842", "display_job_id": "14842", "type": "ATS", "id_locale": "14842-en", "job_description": "IBM TM1 Administation. Managing user security Troubleshooting TM1 internal and OS-level errors. Running and fixing TM1 TI processes. Identifying financial data problems in TM1 cubes and dimensions. Horizon VMWare VDI or other virtual application hosting application. Excel add-ins. Active Directory LDAP and groups. Firewalls (preferable Illumio) and server port management and troubleshooting. Cognos 11 PowerPlay cubes and Framework Manager. Service Now standard change ticket implementation. CyberArk service account management and mappings. Aveksa SOX survey management. Utilize deep knowledge of TM1 administration processes to manage day-to-day operation of global financial planning models. Collaborate with multiple Business teams to ensure the FP&A models are continuously available. Collaborate with external IT teams to ensure new policy requirements are understood and accurately implemented within the TM1 domain. Take ownership of the quality of the requirements developed. Conduct UAT process planning, facilitation, and direction. Manage global disaster recovery (DR) process planning, facilitation, execution, and sign-off. Communicate effectively with business subject matter experts to gather and understand requirements. Manage SDLC procedure when promoting code and model changes. 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