Careers at Softtek

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Align & enable the marketing, sales, solutions, operations, and talent groups to effectively commercialize and deliver the Offering Position the offering with target customers either through forums, events, or individual interactions. 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Clara orientaci\u00f3n al cliente: dotes de comunicaci\u00f3n y alta capacidad de an\u00e1lisis para resoluci\u00f3n de conflictos. Experiencia en implementaci\u00f3n de metodolog\u00edas y buenas pr\u00e1cticas. Certificado en Metodolog\u00edas o buenas pr\u00e1cticas (Agile, ITIL, ITSM etc.). Experiencia implementando pluggins del Market Place de Atlassian como: (OKR, TIME TO SLA, POWER BI CONNECTOR FOR JIRA, Automation for Jira, JSU AUTOMATION SUITE FOR JIRA WORKFLOWS, BIGPICTURE, entre otros). Experiencia implementando ASSETS MANAGEMENT, ASSETS DISCOVERY y levantamiento de datos para la gesti\u00f3n de Objetos en JSM. Experiencia en implementaci\u00f3n de Script runner for Jira Server, Data Center y Cloud, ZEPHYR, EAZYBI, XRAY. Experiencia en Implementaci\u00f3n en JIRA Software Cloud/Data Center, Jira Product Discovery, Trello. Implementaci\u00f3n en JIRA Service Management Cloud, Confluence Cloud/Data Center, JIRA Work Management, Atlassian Access. Gesti\u00f3n, organizaci\u00f3n y planificaci\u00f3n de tareas. Ejecutar tareas cumpliendo con fechas de compromiso. Capacidad para detectar riesgos, identificarlos y comunicarlos a la direcci\u00f3n de proyecto para proponer planes de acci\u00f3n. Toma de requisitos para aclaraci\u00f3n de dudas. Integraciones con otros sistemas. Seguimiento de tareas y documentaci\u00f3n. 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Job Location: Monterrey Work Location: This is an onsite position.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380393229", "isPrivate": false}, {"id": 893380082347, "name": "Peoplsoft- Application Team Engineer Senior", "location": "Bogota", "locations": ["Bogota"], "hot": 1, "department": "Enterprise Resource Planning", "business_unit": "Unknown", "t_update": 1739824619, "t_create": 1736951173, "ats_job_id": "14843", "display_job_id": "14843", "type": "ATS", "id_locale": "14843-en", "job_description": "Need to have strong analytical and problem-solving skills. Knowledge of PeopleSoft 9.2 financials application with experience in AP, AR, GL, AM. Knowledge with People Tools such as Application Designer, Application Engine, People Code, Process scheduler. Good understanding of PeopleSoft 9.2 query, SQL and vision reporting. Ability to work independently on projects. Strong communication skills. Be able to lead projects from start to finish, work on gathering requirements with the business and tracking the work. Experience with JIRA or Service Now. Being able to perform analyze with ongoing issues to find the root cause, impact, and providing the solution. Coordinating incident management, troubleshooting problems, conducting root cause analysis, and supporting system improvements. In addition, collaborating with teams to deliver technical training and ensure smooth operation of critical applications. Providing L2 for application issues, diagnosing root causes and implementing resolutions. Coordinating L3 support with resolver groups (e.g. Software Engineer) Collaborating with Service Managers to delivering technical support and troubleshoot incidents and problems with existing applications by analysing system logs and performance data in collaboration with Software Engineers. Monitoring performance and proactively identifying problem areas of a system i.e. software bugs, misconfigurations, bottlenecks. Supporting quality assurance testing phase on new applications to ensure they meet industry standards for functionality and usability. Conducting root cause analyses for recurring issues, identifying and implementing long-term fixes. Advising Software Engineers to correct errors if any and modifying the existing software. Interacting in Corporate Systems about the performance of systems and solve their technical issues when relevant. Perform reports/dashboards of the apps and vendors for the Management. Supporting Corporate Systems teams with the creation of training and knowledge articles. Action both autogenerated batch tickets and incoming tickets from end users.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380082347", "isPrivate": false}, {"id": 893380089363, "name": "Release Engineer 1", "location": "Bogota", "locations": ["Bogota"], "hot": 1, "department": "Application Development", "business_unit": "Unknown", "t_update": 1739830710, "t_create": 1736865851, "ats_job_id": "14818", "display_job_id": "14818", "type": "ATS", "id_locale": "14818-en", "job_description": "7+ years of experience in software release management for enterprise SaaS applications and in-house developed applications (preferred). Detailed understanding of deployment, configuration, testing, and release management processes based on agile software delivery principles. Experience with CI/CD pipelines, including tools like GitHub and Jenkins (preferred). Excellent verbal and written communication skills, with the ability to articulate release plans and dependencies to business stakeholders and technical personnel. Proficiency in Jira, Confluence, and/or other collaboration software systems (preferred). Own the complete release lifecycle, including scheduling, coordination, and management of releases across the organization for both in-house developed and third-party applications. Collaborate across functional project teams including product, development, QA, and DevOps as required to successfully deliver releases to production in a timely manner. Schedule, coordinate, manage, and deploy software releases. Manage risks and resolve challenges that impact release scope, quality, and schedules. Lead product deployments during designated off-peak hours. Continually analyze and adjust the release process to meet the growing needs of the organization. Produce deployment, implementation, and run-book plans. Plan and communicate the release calendar by working closely with a cross-functional group of representatives. Assist Product Owners in identifying and managing inter-dependencies and timing concerns to ensure seamless delivery. Work with Product Management to ensure roadmaps align with release schedules. Work with relevant development teams to add, improve, and refine processes and automation tools. Manage organizational release readiness by working with various technical and business departments. Measure and monitor delivery progress to ensure software releases are delivered on time and meet or exceed expectations. Facilitate release meetings, release readiness reviews, go/no-go meetings, and retrospectives. Maintain documentation related to procedures on build and release processes. Maintain CMDB Mappings and maintenance. AVEKSA Automation and Recertifications. Password updates for all applications, including in-house applications. App Dynamics configurations and monitoring.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380089363", "isPrivate": false}, {"id": 893380062954, "name": "Actuarial Engineer - VBA Scripting Senior", "location": "Bogota", "locations": ["Bogota"], "hot": 1, "department": "Application Development", "business_unit": "Unknown", "t_update": 1739813949, "t_create": 1736859992, "ats_job_id": "14815", "display_job_id": "14815", "type": "ATS", "id_locale": "14815-en", "job_description": "SQL Server. Git Excel VBA. ResQ - Cots Product vendor application. Python or R Provide day-to-day support for our Actuarial systems, with a primary focus on the Cost Product vendor application. Troubleshoot and resolve issues related to the Actuarial systems, ensuring minimal downtime and optimal system performance. Collaborate with the development team to implement enhancements and bug fixes in the Actuarial systems. Provide training and support to end-users of the Actuarial systems, ensuring they can effectively utilize the systems for their respective tasks. Collaborate with cross-functional teams, including Actuarial, Finance, and IT, to gather requirements, implement changes, and improve system functionality. Monitor system performance, diagnose bottlenecks, and implement performance optimization strategies. Document system processes, procedures, and troubleshooting steps to ensure knowledge transfer and continuity.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "hybrid", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380062954", "isPrivate": false}, {"id": 893380055066, "name": "Specialist, Software Engineering - NW00JP00030808", "location": "Aguascalientes", "locations": ["Aguascalientes"], "hot": 1, "department": "Quality Assurance & Validation", "business_unit": "Unknown", "t_update": 1739573866, "t_create": 1736811518, "ats_job_id": "14810", "display_job_id": "14810", "type": "ATS", "id_locale": "14810-en", "job_description": "Must +4 yoe on: Selenium - Java or Python PostMan GIT JMeter Cypress.io Junit TypeScript API Testing GitHub Experience developing software via Agile software development methodologies Proven ability to document and share knowledge effectively (knowledge management) Technology depth and experience in testing and supporting APIs, web components, and Event Streams, SPAs Experience with web performance optimization and security best practices Prior experience in test automation development for developer portals is a plus Precision in creating test cases and analyzing results to ensure high-quality code. Ability to work closely with developers, QA teams, and product managers in an Agile environment. Required Languages English Fluent advanced 96- 100% Ability to work in a fast-paced team environment", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "remote_local", "canonicalPositionUrl": "https://jobs.softtek.com/careers/job/893380055066", "isPrivate": false}, {"id": 893379994815, "name": "Jr Service Desk Agent", "location": "Aguascalientes", "locations": ["Aguascalientes"], "hot": 1, "department": "Information Technology Infrastructure Services", "business_unit": "Unknown", "t_update": 1739491155, "t_create": 1736447364, "ats_job_id": "14731", "display_job_id": "14731", "type": "ATS", "id_locale": "14731-en", "job_description": "Atenci\u00f3n a usuarios. Seguimiento a procesos. Proactividad. Soluci\u00f3n de problemas. Actividades por realizar: Responsable de atender las llamadas telef\u00f3nicas y los tickets de los clientes. Informar al cliente sobre los servicios que nos presta el Help Desk Registrar todas las solicitudes de servicio dentro del \u00e1mbito del proyecto Registrar todas las incidencias dentro del \u00e1mbito del proyecto Resolver las solicitudes de servicio dentro del nivel de servicio previsto. Documentar todas las soluciones en un lenguaje comprensible para el cliente. Transferir los tickets al grupo de soporte correcto cuando el cliente haya llamado a la cola equivocada. Garantizar la satisfacci\u00f3n del cliente con respecto a la soluci\u00f3n ofrecida. Realizar un seguimiento diario de las solicitudes de servicio abiertas que no se hayan cerrado. Responsable de atender las llamadas telef\u00f3nicas y los tickets de los clientes. Cerrar los tickets asignados a la cola de trabajo. Implementar proyectos de mejora de procesos Actualizar y documentar nuevos KBA Rotaci\u00f3n de turnos: Disponibilidad para rotaci\u00f3n de turnos 24/7. 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